Frequently Asked Questions
Everything you need to know about Monogram Coffee
How long will it take for my coffee to arrive?
We roast our beans to order to ensure maximum freshness. Orders are typically processed within 1-2 business days, and shipping usually takes 3-5 business days depending on your location.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. Choose your delivery frequency and pause or cancel anytime through your account settings.
Is your coffee ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships, ensuring that our farmers are paid well above fair-trade prices for their exceptional quality and sustainable practices.
Can I return coffee if I don't like the taste?
Due to the perishable nature of roasted coffee, we cannot accept returns. However, if there is an error with your order or damage during shipping, please contact our support team within 14 days.
What is the best way to store my coffee beans?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.
Do you provide pre-ground coffee?
We recommend purchasing whole beans for the best flavor, but we can grind your coffee for you. Simply select your preferred grind size (Drip, Espresso, or French Press) on the product page before adding it to your cart.